Let’s get the
fun back on track.
Photo being shy? Illustration taking its time? Let’s work out what happened so you can get back to making.
Find your little step
The photo will not upload
Try a JPG or PNG image from your camera roll. If the image came from another app, save or export a new copy before trying again.
The illustration did not finish
Give your Doodlé a little time and keep the result screen open while it finishes. If the app reports an error, read its message before starting another attempt. Check whether a finished result or recovery option is already available.
Did the failed attempt use my allowance?
An interrupted request can still use a creation. Before trying again, check your remaining allowance and the error message so you know what happened.
Why does Compare 3 use more?
Each selected look generates a separate image. Comparing three looks uses three creations. Each fix also uses one creation allowance.
When does the allowance reset?
You get up to three creations per public IP per day, resetting at 08:00 Singapore time (00:00 UTC). People using the same Wi-Fi or public IP may share that allowance. Check the notice in Doodlé for changes.
Still stuck?
Visit Help or message @qinatthedisco on Instagram. Describe the step, the browser/device and the error text. Do not include private photos unless needed and you are comfortable sharing them.
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